We establish the elements of excellent customer service, and build relationships with customers to enhance the business operation

We explore case studies from the business sector, a study of the service that works effectively in the global workplace. We investigate strategies to ensure individuals adapt the principles to their personal style of communication and provide a level of credibility to their service

Session 1:      Involves identifying the customer profile, the principles of service, the global service culture and defining the relationship equation

 Session 2:        involves identifying the benefits of effective relationships in business, reviewing some practical case studies, adapting the principles to the real workplace and defining your personal action plan to use in your workplace